INTRODUCTION
Welcome to Foodmood. These Terms of Service are to make you aware of your legal rights and responsibilities with respect to your access to and use of the Foodmood website at www.foodmood.com.np. These terms of use govern your use of our website www.foodmood.com.np. Please read these Terms of Use carefully before you use the services. If you do not agree to these Terms of Use, you may not use the services on the Platform. By using the Platform, you shall be contracting with Foodmood and you signify your acceptance to the Terms of Use and other Foodmood policies. The term "User" or "You" or "Your" refers to you, as a user of the Services. "Restaurant" means the restaurants listed on Foodmood website. The term "Foodmood.com.np" or ‘us’ or ‘we’ refers to the Food Mood Pvt. Ltd.
AMENDMENTS
These Terms of Use are subject to modifications at any time. We reserve the right to modify or change these Terms of Use and other policies at any time by posting changes on the Platform, and you shall be liable to update yourself of such changes, if any, by accessing the changes on the Platform.
PRICE, ORDER AND PAYMENT
The price of any food items listed on our system is according to the menu provided by the restaurants. Prices are liable to change at any time and we do our best to keep the updated menu. For the online order, once the order is placed, an email is sent to you and one of our representative will call you for final confirmation of order. If you are unable to receive the call or the contact number is not reachable, then the order will not be processed until we have the phone conversation. In case of phone order, the order will processed immediately. The order will then be forwarded to the partner restaurant and the restaurant will prepare the ordered food. The restaurant usually generate the bill in the name of "Foodmood" and you will be provided with the restaurant bill and a seperate delivery slip which consists of delivery charges or discounts. You will need to pay the amount in cash at the time of delivery to our delivery staffs.
CANCELLATION
You have the right to cancel an order within a reasonable time and before our partner restaurant has started preparing the order. Once the restaurant has started preparing the food, you shall not be entitled to cancel your order once you have received order confirmation. However, in the event of an item on your order being unavailable, we will contact you on the phone number provided to us at the time of placing the order and inform you of such unavailability. In such an event you will be entitled to cancel the entire order and shall be entitled to a refund in accordance with our refund policy. We reserve the sole right to cancel your order in the following circumstance: A) If the delivery address is outside the delivery areas offered by us. B) Unable to contact you by phone or email or sms at the time of final confirmation of order. C) Unavailability of all the items or many items ordered by you
REFUND
A) You will be provided with full or partial refunds on order amount when the wrong order is delivered or items are missing.